Shipping policy

Last updated: October 12, 2026

1. Areas served

We ship everywhere in Canada (all provinces and territories). We do not currently ship outside Canada.

2. How your orders are shipped

To offer you affordable prices, our products are not stored in a Pawlaire warehouse. They are:
- made to order (print on demand) by our printing partners, in Canada or the United States; or
- shipped directly by our distribution partners, in Canada or abroad.
An order with several items may therefore arrive in several packages, at no extra cost.

3. Delivery times

The delivery time is shown on each product page:

Product type	Processing	Delivery
Regular items (shipped by our partners, mainly from Asia)	1 to 3 business days	7 to 15 days (estimate)
Products printed, embroidered or personalized on demand	Made after you order	About 1 to 4 weeks in total, depending on the item

Remote areas and the territories may need a few extra days. During peak periods (Black Friday, the holiday season) or winter storms, we will notify you of any foreseeable delay.
Your right: if you do not receive your order within 30 days after the announced delivery time (or within 30 days after the order if no delivery time is indicated), you may cancel it at any time before delivery and be refunded in full within 15 days.

4. Shipping fees

Standard tracked shipping: $5.99 CAD per order
Free shipping on orders of $75 CAD or more (subtotal after discounts)
Personalized products: shipping included in the price shown

For Christmas: order winter accessories before December 1 and personalized products before November 25.
The exact fees are shown before payment.

5. Customs duties and taxes

Our shipments are sent duties paid: normally, you have no customs or brokerage fees to pay on delivery. If a carrier ever asks you to pay any, write to us before you pay and we will take care of it.
For now, Pawlaire is a small supplier under tax law and does not collect GST/HST or QST. If that changes, taxes will be shown before payment.

6. Carriers and tracking

We use carriers including Canada Post, Purolator, UPS and partner international carriers. A tracking number is emailed to you as soon as your order ships.

7. Address and delivery

Check your address before paying. A package returned because of an inaccurate address may be reshipped at your expense. We are not responsible for a package delivered according to the carrier's instructions to the address provided, but we will help you file a claim.