Last updated: October 12, 2026
1. Who we are
The Pawlaire online shop is operated by Anis Ben Dhiab, sole proprietorship.
Address: 4595, boulevard Pierre-Le Gardeur, Terrebonne (Quebec) J6V 1J3, Canada — Email: contact@pawlaire.ca — Phone: 514 699-2819.
2. Scope
These terms apply to any order placed on our site by a consumer residing in Canada. They supplement our Shipping Policy, our Return and Refund Policy and our Privacy Policy, which form an integral part of them. They in no way limit the rights granted to you by the Quebec Consumer Protection Act or the laws of your province.
3. Products
We describe our products (materials, dimensions, sizes, colours) as accurately as possible. Colours may vary slightly depending on your screen. Some products are made to order (print on demand) after you place your order. Others are shipped directly by our manufacturing and distribution partners, in Canada or abroad, which explains the delivery times shown.
4. Prices and taxes
Prices are shown in Canadian dollars (CAD). Shipping fees are shown separately and included in the total presented before you confirm your order. As long as we are a small supplier within the meaning of tax laws, we do not collect GST/HST or QST; if that changes, applicable taxes will be shown in that total, before payment.
Our shipments are sent duties paid: normally, no customs or brokerage fees are charged to you on delivery. If a carrier asks you to pay any, write to us before you pay and we will take care of it.
We honour the price displayed at the time of your order, including in the event of a pricing error.
5. Ordering
Before you pay, a summary lets you check, correct or cancel your order. Your order is concluded when you click “Pay now.” You then receive an email confirmation with the details of your purchase (your copy of the contract), which you can print and keep.
6. Payment
Payment by credit card, debit card or the other methods shown at checkout, processed securely by Shopify Payments or by the provider indicated. We never have access to your full card numbers.
7. Delivery
Delivery times and fees are specified on each product page and in our Shipping Policy. If you do not receive your order within 30 days after the delivery date or delivery time indicated (or within 30 days of the order if no delivery time is indicated), you may cancel your order at any time before receiving it, and we will refund you within 15 days following your notice of cancellation.
8. Returns, warranty and refunds
See our Return and Refund Policy. Our products are covered by the legal warranty provided for by law: they must be fit for the purpose for which they are normally intended, for a reasonable length of time.
9. Use of pet products
Our accessories are not a substitute for supervising your pet. Choose the right size using our guide, regularly check for wear (seams, fasteners, buckles) and remove the item if it is damaged or if your pet chews it.
10. Intellectual property
The content of the site (text, photos, logos, designs) belongs to Pawlaire or its licensors and may not be reproduced without permission.
11. Personal information
See our Privacy Policy.
12. Customer service and complaints
Write to us at contact@pawlaire.ca: we reply in French or English, usually within 1 business day. If a dispute persists, you may contact the Office de la protection du consommateur (OPC) (opc.gouv.qc.ca) or your province's consumer protection agency.
13. Governing law and language
These terms are governed by the laws of Quebec and the federal laws of Canada applicable therein, without depriving you of the protection of the mandatory laws of your province of residence. The French version prevails; an English version is provided for your convenience.